Need to return or exchange an item? Start your return here
Overview
Our returns and exchanges policy lasts 15 days from the date your order is delivered. After 15 days, we may be unable to accept a change-of-mind return or exchange.
To be eligible for a change-of-mind return, the item must be returned in the same condition in which it was received. It must be unworn, unused, unwashed, undamaged, and with all original tags still attached.
We reserve the right to refuse a change-of-mind return if the item shows signs of wear, washing, alteration, damage, stains, perfume, makeup, or any other signs of use.
A receipt, order number, or other proof of purchase may be required to process your return.
Please contact us before sending any item back so that we can provide you with the correct return instructions.
Refunds
For change-of-mind, incorrect-size, or other non-faulty returns, you may request a refund within 15 days of delivery.
Once your returned item is received, we will inspect it and notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method, less a 15% restocking and handling fee.
Original delivery charges and the cost of returning a non-faulty item to us are non-refundable.
Please allow additional processing time for your bank or payment provider to credit the refund to your account.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or different from what you ordered due to an error on our part, please contact us as soon as possible.
Where appropriate, we will arrange a replacement at no additional cost to you, including applicable shipping costs.
Nothing in this policy limits your rights under the Australian Consumer Law. Where you are legally entitled to a refund, replacement, or other remedy, the 15% change-of-mind restocking fee will not override those rights.
Exchanges
Non-faulty items may be exchanged for a different size or another product, subject to availability.
Each item is eligible for one exchange only.
For change-of-mind or size exchanges, the customer is responsible for the cost of returning the original item to us.
Once we receive and inspect the returned item and approve the exchange, we will send the replacement item to you without charging an additional delivery fee.
If the replacement product costs more than the original item, the price difference must be paid before the replacement is dispatched. If applicable, any difference for a lower-priced replacement will be handled according to our return terms.
Shipping Returns
Before returning your item, please contact us to obtain the correct return address and return instructions.
Customers are responsible for the cost of returning non-faulty or change-of-mind items to us.
We strongly recommend using a trackable shipping service when returning your item. We cannot process a return until the parcel has been received.
Once an approved exchange has been received and inspected, we will cover the shipping cost of sending the replacement item back to you.
For items that are faulty, damaged, or incorrectly supplied due to our error, applicable return and replacement shipping costs will be handled by us where required.
Need help?
For any questions regarding returns, refunds, or exchanges, please contact us at: